membership policies

Entry and Reservations

All members must have a valid ticket for each visit, even though admission is free with membership. Tickets may be reserved in advance or members can receive tickets at the admissions desk with a Museum associate.

Identification Requirement

All adults using a Membership must present a valid photo ID that matches the adult name(s) listed on the membership at check-in. Only adults officially listed on the membership may use member benefits.

Registered Adults

To receive free admission, the adult must be registered as a contact on the membership. Adults must be accompanied by a child while visiting the Museum.

Transferring Adult Listings

Memberships are non-transferable and admission benefits are reserved for the adults listed as a contact on the membership account. We are unable to provide free admission to additional adults who are not included on the membership account.

Changing Adult Contacts

Adult names on a membership may be changed no more than once per membership cycle. To update adult listings, contact membership@nationalchildrensmuseum.org.

Guests and Capacity Limits

Guest admissions must follow the guidelines of your specific membership level. On sold-out or high-capacity days, guests who are not listed on the membership may be denied entry. Members are encouraged to reserve or purchase guest tickets in advance.

Security and Re-Entry

All guests, including members, must follow Museum security procedures. Members who plan to exit and return the same day must obtain a hand stamp before leaving.

Membership Discounts

Any discount or promotion offered by National Children’s Museum regarding membership cannot be applied retroactively to previously purchased memberships nor can a discount or promotion be granted after the discount or promotion period.

Membership Limitations

Memberships are non-refundable and non-transferable.

Renewals and Upgrades

Renewal discounts must be applied at the time of renewal and cannot be redeemed after renewal is completed. Members who wish to upgrade their membership level before expiration are only responsible for paying the difference between their current level and the upgraded level.

Member Conduct and Supervision

Members and their guests are expected to follow Museum rules, treat staff and visitors respectfully, and supervise children at all times. Unsafe or disruptive behavior, including bypassing admissions or security procedures, may result in removal from the Museum or revocation of membership without refund.

Policy Updates and Questions

National Children’s Museum reserves the right to update membership policies as needed. Questions about membership or policies may be directed to membership@nationalchildrensmuseum.org.