careers
playful learning facilitator
what we value
Our mission is to inspire children to care about and change the world. The Museum is an innovative institution that sparks curiosity and wonder and a space where all children feel valued. In order to do this well, we need a team that reflects the dynamic and diverse communities that we serve and brings a variety of perspectives, abilities, and skills. We embrace that this work is critical to our mission and never finished. The more inclusive we are, the stronger our Museum.
the role
National Children’s Museum is a world-class institution that aims to spark children’s imaginations and encourage them to dream. Steps from the National Mall and Pennsylvania Avenue, National Children’s Museum celebrates the joy of childhood through science, technology, engineering, arts, and math (STEAM) exhibits and programs. As a Playful Learning Facilitator, you will help realize this vision for hundreds of thousands of visitors each year.
As a Playful Learning Facilitator, reporting to the Manager of Guest Experience, you will create, and lead engaging play-based experience for guests, exemplifying the highest standards of providing guests with exceptional customer service.
what you’ll do
As a front-line ambassador for National Children’s Museum, you’ll ensure every visitor enjoys an engaging, safe, and memorable experience. You’ll balance hands-on guest interaction with behind-the-scenes coordination to keep the Museum running smoothly.
visitor engagement & guest experience
- Model exceptional guest service by actively engaging with children and families throughout the Museum to inspire curiosity, play, and learning;
- Lead by example in creating a warm, inclusive, and educational environment that reflects the Museum’s mission and values;
- Support and occasionally lead early childhood programs, pop-up activities, and other educational engagements on the floor;
- Manage guest interactions, resolve conflicts, and ensure inclusive participation; and
- Respond to guest concerns and safety issues with professionalism and care, following Museum protocols, escalating to a Coordinator and/or Manager, as necessary.
exhibit & facility readiness
- Maintain exhibit areas to ensure props and materials are well-stocked, clean, and ready for play.
- Support cross-departmental events such as birthday parties, member mornings, and special programs onsite and offsite.
- Monitor the Museum environment for safety, accessibility, and guest satisfaction.
- Provide on-the-spot support for exhibits when able.
important experiences + traits for this role
- Comfortable working with children and their caregivers;
- Previous experience with young children and their families in recreational settings required;
- Ability to work well with a diverse group of staff and guests;
- Exhibit patience, professional demeanor, and even temper in stressful and changing situations;
- Ability to communicate and interact with children, adults, and large groups in a fast-paced, high-volume environment;
- Provide a professional and positive attitude;
- Ability to observe and learn from visitor feedback and behavior;
- High school diploma or equivalent experience;
- Fluency in a second language, a plus; and
- Must be able to pass a criminal background check.
physical demands + working environment
- Ability to remain in a stationary position for long periods, move up to 50 lbs., and interact with children and adults in our exhibits, including a three-story climber and slide;
- Occasional work outdoors;
- Fast-paced, highly sensory, stimulating work environment due to constant noise and interaction with other staff and visitors, which includes children;
- Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.
- Punctuality and attendance required; and
- Availability on weekends and holidays as scheduled.
details
hours + location
National Children’s Museum at 1300 Pennsylvania Ave NW. Part-time position up to 32 hours per week. Working special events, evenings, and holidays will be necessary. Minimum number of hours/shifts per week are required.
compensation
$18.50/hour This position receives sick time based on the District of Columbia requirements. This position does not include health insurance.
to apply
To indicate interest, please send resume and cover letter to hr@nationalchildrensmuseum.org with the subject line: “Playful Learning Facilitator”.
The National Children’s Museum is committed to equal opportunity for all employees and prospective employees without discrimination based upon race, color, religion, national origin, sex, age, personal appearance, sexual orientation, political affiliation, family responsibilities, disability, matriculation, marital status or any other category protected by law. This policy applies to all aspects of employment at NCM, including, but not limited to recruitment, promotion, compensation, benefits, training and development, access to facilities, discipline, separation of employment and other terms and conditions of employment.