vice president of experience, access, + youth development

• Oversee the Museum experience and lead a team implementing STEAM-based educational programming. Lead the organization’s guest experience offerings, operations, and community outreach to ensure the Museum is achieving optimal impact in alignment with its strategic plan.
• Expand access to new audiences, with a particular focus on engaging children and families who have not been engaged with STEAM learning in informal education settings.
• Support staff and youth volunteers in their career development.

Specifically, you will:

museum experience

• Provide leadership and direction to a cross-functional team that provides exceptional customer service, facilitation, and educational engagements for a variety of audiences.
• Ensure that daily interactions with Museum guests are engaging, playful, and filled with high-quality learning.
• Supervise efforts to hire, train, and schedule a team to implement a staff that manages the Museum experience up to 7 days a week.
• Oversee the implementation of daily museum programming, pop-up experiences, gift shop management, field trip programs, birthday parties, and on-site and off-site community programming in collaboration with the Education team.
• Maintain budgets, expenditures, programming schedules, and databases of relevant contacts of interest.

access

• Cultivate and steward relationships with schools and partner organizations to engage new audiences.
• Develop a program of outreach with a focus on reaching communities for whom there are barriers in visiting the Museum (financial, geographical, etc.).
• Build relationships with community leaders to learn about community needs and create a sense of welcome and belonging for all visitors.
• Partner with the Advancement and External Affairs teams to conceptualize, design, and implement partnerships events for the public (on-site and off-site).

operations management + safety

• Provide strategy, oversight, and direction for daily Museum operations and follow best practices for guest services, engagement, and accessibility.
• Motivate and encourage team members to provide world-class customer service for all visitors.
• Support staff in their work related to earned revenue, ticketing, retail sales, and visitor safety and security.
• Oversee the day-to-day operations of security and custodial staff.
• Evaluate and communicate ongoing appropriate safety protocols for staff and guests, and manage onsite security protocols.

youth development

• Support staff growth and professional development.
• Develop and oversee teen youth-development workforce programs.

• 8+ years supporting education and experience in a museum or other educational experience environment (e.g., Disney World), focusing on operations and experience.
• Ability to be a positive member of National Children’s Museum Team, working to sustain the collaborative, creative culture that will permeate into the guest experience.
• Proven experience in leading and building teams, and fostering a positive and collaborative working environment.
• Expert organizational and project management skills, with proven ability to prioritize and meet deadlines.
• Must be highly professional with the ability to serve as a public representative of the Museum.
• Self-starter able to take charge of a task once assigned, but welcoming of feedback from all staff and open to adaptation for the betterment of the Museum.
• Must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.
• Passion for the mission of the National Children’s Museum.

• Ability to remain standing, walking, or sitting for long periods, move up to 40 lbs., and interact with children and adults in our exhibits and occasionally work outdoors.
• Fast-paced, highly sensory, stimulating work environment due to constant noise and interaction with other staff and visitors, which includes children.
• Punctuality and attendance are required.
• Availability on weekends, occasional evenings, and holidays, including a minimum of 2-3 weekend days each month.