museum operations coordinator
Washington, DC’s children deserve a world-class museum to spark their imagination and encourage them to dream. When National Children’s Museum reopens steps off the National Mall and Pennsylvania Avenue in early 2020, it will be an innovative, modern institution that celebrates the joy of childhood through science, technology, engineering, art, and math (STEAM) exhibits and programs. As the Museum Operations Coordinator, you will help realize this vision for the Museum’s reopening and subsequently for hundreds of thousands of visitors each year.
what you’ll do
As Museum Operations Coordinator, reporting to the Director of Operations, you will be a critical member of the team. The Museum Operations Coordinator hires, trains, schedules, and supervises floor staff who are responsible for delivering fantastic, high-quality, magical guest experiences. You play a key role in the daily operations of the Museum – leading by example, acting as a coach and troubleshooter, solving issues as they arise for both the floor staff and visitors to ensure that the Museum delivers extraordinary learning experiences for children and their families. The Museum Operations Coordinator interacts and works across all departments in the Museum on a daily basis that includes Educators, Membership, and Facilities.
Monitor daily visitor engagement, exhibit/facility upkeep, customer service, lost children, accident/incident intervention and reporting, lost & found, etc;
Direct Management of the Museum Operations Associates;
Schedule staff for daily operations as well as festivals, exhibit openings, rentals and other large-scale events hosted by the Museum;
Partner with exhibit tech and facilities to resolve safety concerns in a timely manner;
Work with Operations to ensure simple Museum ticketing and gift shop user experience;
Meet regularly with team leaders and/or Museum educators to assess the work, schedule, and professional development of Museum Operations Associates;
Work with other teams to integrate programs with event and staffing needs;
Oversee the opening, restock, and organization of materials and supplies at the admissions desks and gift shop;
Onboards Museum Operations staff;
Performs other duties as assigned.
what we believe are important experiences + traits for this role
5+ years’ experience working at a cultural attraction or child-centered environments;
2-3 years of supervisory experience;
Prior cash handling experience and knowledge of POS systems;
Passion for creating extraordinary learning experiences for children and families;
Ability to foster a positive, productive work environment, and a dedication to creating and maintaining a strong customer service culture;
Ability to observe and learn from visitor feedback and behavior;
Proven ability to be a role model of customer service, demonstrate flexibility and manage staff in a fast-paced environment where demands often change;
Ability to hold staff accountable for following Museum policies and guidelines;
Great interpersonal skills and ability to work well in a diverse setting;
Proven ability to prioritize multiple demands and deadlines in a fast-paced environment;
Self-directed, highly organized, creative problem-solver with excellent follow-through;
Fluency in a language other than English is desirable;
Must be able to work flexible schedule including some nights, weekends, & holidays;
Uniform/dress code required;
Lots of walking and/or standing, occasional lifting of materials for programs;
Fast paced, highly sensory, stimulating work environment due to constant interaction with other staff and visitors, which includes children.
Full-time position. Work location at 1300 Pennsylvania Avenue NW.
Interested candidates should submit a resume and cover letter to [email protected] with the subject line: Museum Operations Coordinator.
what we value
Our mission is to inspire children to care about and change the world. The Museum is an innovative institution that sparks curiosity and wonder and a space where children feel valued. In order to do this well, we need a team that reflects the dynamic and diverse communities that we serve and brings a variety of perspectives, abilities, and skills. We embrace that this work is critical to our mission and never finished. The more inclusive we are, the stronger our Museum.