Lead Museum Experience Associate

lead museum experience associate

National Children’s Museum is a world-class institution dedicated to sparking children’s
imaginations and encouraging them to dream big. Located steps off the National Mall and
Pennsylvania Avenue, National Children’s Museum celebrates the joy of childhood through
playful science, technology, engineering, arts, and math (STEAM) exhibits and programs. As a
Lead Museum Experience Associate, you will help realize this vision for hundreds of thousands
of in-person and virtual visitors who engage with the Museum each year.

what you’ll do

The Lead Museum Experience Associate provides daily interactions with Museum visitors that
are engaging, playful, and filled with high-quality learning. You will support team members in
providing dynamic facilitation and educational engagements for a variety of audiences. The
Lead Museum Experience Associate reports to the Visitor Experience Manager and works to
execute the following:

Deliver a variety of educationally-focused visitor engagements, including demonstrations, pop-up activities, and more, ensuring alignment with the Museum’s educational approach and values;

Provide support for cross-departmental activities and programs, including birthday parties, field trips, and special events onsite and offsite;

Assist in the daily scheduling of team members to ensure appropriate coverage for Museum needs;

Coach and empower team members on an ongoing basis by modeling excellent facilitation, program and activity implementation, and customer service;

Assist in the onboarding and training of team members;

Participate in departmental meetings to ensure clear communication and coordination regarding Museum experiences and operations;

Approximately 90% of time will be spent actively facilitating learning experiences with Museum visitors at the Museum and occasionally at offsite locations;

Conduct regular cleaning of Museum exhibit and program areas and ensure Museum areas are ready for guest use and are reset at the end of the day or program;

Remain knowledgeable of Museum exhibits, programs, services, and policies;

Ensure a safe and inclusive environment for Museum visitors and team members and respond to complaints and other incidents in an appropriate manner;

Adhere to Museum policies and procedures; and

Other duties as assigned.

what we believe are important experiences + traits for this role

High School Diploma or equivalent;

Exceptional customer service skills and ability to problem solve effectively under pressure;

Experience providing direct service to visitors in an interactive museum, science center, or similar educational setting;

Collaborative, creative, and organized with an enthusiasm for leading others;

Comfortable interacting with children, adults, and large groups in a fast-paced, high-volume environment;

Experienced in inquiry-based and play-based facilitation techniques;

Insatiable curiosity with an eagerness to learn, willingness to ask questions and apply feedback;

Familiarity with National Children Museum exhibits and programming preferred;

Fluency in a second language is preferred; and

Able to stand, walk, and interact with children and adults for extended periods of time in an energetic environment.

hours + location

This is a full-time, 40 hours/week position located at National Children’s Museum at 1300
Pennsylvania Ave NW. Candidate must be available to work onsite five days per week,
including one weekend day, and be available for occasional evening and holiday shifts.

compensation

Starting at $45,000

Interested candidates should submit a resume and cover letter to [email protected] with the subject line “Lead MEA.”

what we value

Our mission is to inspire children to care about and change the world. The Museum is an innovative institution that sparks curiosity and wonder and a space where all children feel
valued. In order to do this well, we need a team that reflects the dynamic and diverse communities that we serve and brings a variety of perspectives, abilities, and skills. We embrace that this work is critical to our mission and never finished. The more inclusive we are, the stronger our Museum.